PRIVACY POLICY
1. Introduction
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (www.safetyspecsaustralia.com.au) and use our services. In this Privacy Policy, the words “we”, “our” and “us” means The Optometry Studio Pty Ltd trading as Safety Specs Australia [ABN 93 657 632 347].
2. Information We Collect
We collect various types of information to provide and improve our services. We may collect these types of personal information directly from you or from third parties. The types of personal information we may collect may include:
- Personal Information:
- Your name
- Your contact details, including your phone number, email address, shipping and/or street address
- Your age/date of birth
- Images of you provided to us
- Medical or health information you provide to us (including prescriptions)
- Information you provide to us through customer surveys
- Additional personal information that you provide to us, directly or indirectly, through your use of our website, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
- Any other personal information requested by us and/or provided by you or a third party.
- Payment Information:
- Your credit card or payment details (through our third party payment processor)
- Transaction details related to your purchase.
- Product Information:
- Details of products and services we have provided to you and/or that you have enquired about, and our response to you
- Your preferences and/or opinions
- Usage and Data:
- Information about your access to and use of our Website, including details gathered through internet cookies, your interactions with our Website, the type of browser and operating system you are using, and the domain name of your internet service provider.
3. How We Use Your Information
We may collect, hold, use and disclose your information for the following purposes:
- To Process Orders: To fulfil your orders and manage your account.
- To Enable you Access: To enable you to access and use our Website, associated applications and associated social media platforms
- To Contact and Communicate with You: To send order confirmations, updates, marketing and promotional offers, and respond to inquiries.
- For Internal Record Keeping: To allow for record keeping, administrative purposes, invoicing and billing.
- To Improve our Services: To analyse usage patterns, market research and business development, and enhance the functionality of our website and associated applications and associated social media platforms.
- To Ensure Security: To protect against fraud and unauthorized transactions.
- For Legal Reasons: To comply with our legal obligations and resolve any disputes that we may have. We may disclose your information if required by law or to protect our rights, privacy, safety, or property, or that of our users or others.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information to the following:
- Third Party Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing. These providers are obligated to protect your information and use it only for the purposes specified by us. Services provided may include, but are not limited to, data storage, IT service providers, web-hosting and server providers, marketing or advertising providers, professional advisors and payment systems operators.
- Employed Individuals: our employees, contractors, and/or related entities.
- Business Relations: our existing or potential agents or business partners, including anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred.
- Sponsors: sponsors or promoters of any competition we run.
- Credit Reporting Agencies: Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you.
- Legal Entities: Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
- Marketing and Advertising: Third parties who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia.
- Data Analytics: Third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.
5. Sensitive Information
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
Provided you consent, your sensitive information (if any is held) may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected. Sensitive information may also be used or disclosed if required or authorised by law.
6. Data Security
We implement appropriate measures to safeguard your personal information, including suitable physical and electronic procedures to protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we implement measures to protect against unauthorized disclosures, we cannot guarantee that your personal information will not be disclosed in a way that differs from what is outlined in this Privacy Policy, nor can we guarantee the absolute security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. It is the user’s responsibility to safeguard their account login credentials and personal data they provide on their account.
In the event of a data breach, we are committed to promptly notifying our clients. We will provide clear and timely information regarding the nature of the breach, the data affected, and the steps we are taking to address the issue.
By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle personal information in compliance with Australian Privacy Law. You acknowledge that some overseas third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.
7. Your Choices and Rights
- Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Website or the products and/or services offered on or through it
- Access and Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, or misleading, please contact us using the details below. You have the right to correct or remove your personal information by logging into your account or contacting us directly. You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.
- Restriction: If you have previously agreed to us using your personal information for direct marketing, you can change your preferences at any time by contacting us using the details provided below.
- Information from Third Parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you confirm and guarantee that you have such person’s consent to provide the personal information to us.
- Complaints: If you wish to make a complaint regarding the handling of your personal information, please contact us using the details below and provide a full description of your concern. We will investigate the matter promptly and respond in writing, outlining the results of our investigation and the actions we will take to address your complaint.
- Opt-Out: To unsubscribe from receiving communications (including promotional and marketing communications), please contact us by using the details below or the unsubscribe instructions provided in the emails.
9. Cookies and Web Beacons
We may use cookies on our Website from time to time. Cookies are text files placed in your browser to store your preferences. While cookies themselves do not reveal your email address or other personally identifiable information, they enable third parties, such as Google and Facebook, to display our ads on your social media and online media feeds as part of our retargeting efforts. If you provide personal information on our Website, it may be linked to the data stored in the cookie.
We may also use web beacons on our Website from time to time. Web beacons, also known as clear GIFs, are small pieces of code embedded on a web page to monitor visitor behaviour and collect data about how users interact with the page. For instance, web beacons can be used to count page visits or deliver a cookie to a visitor's browser. Additionally, we may use Google Analytics to collect and process data. To learn how Google uses data when you interact with third-party websites or applications, please visit www.google.com/policies/privacy/partners/ or any other URL Google may provide.
10. Links to Other Websites
Our Website may include links to other sites (Third Party Websites). We do not control these Third Party Websites and are not responsible for the security and privacy of any personal information you provide while visiting them. These Third Party Websites are not subject to this Privacy Policy, even if you accessed them through a link on our Website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time at our discretion. We recommend you check our Website regularly to ensure you are aware of our current Privacy Policy. Your continued use of our services after changes to the Privacy Policy constitutes your acceptance of the updated terms.
10. Contact Us
If you have any questions or notices about this Privacy Policy or our data practices, please contact us at:
Info@safetyspecsaustralia.com.au
https://www.facebook.com/profile.php?id=61563954150186
Last update: 15 August 2024.